Some alternative products to Castel Detect include Ameyo Engage, SmartAction Speech IVR System, and eCareNotes Speech Recognition. Castel Detect includes online support, business hours support, and 24/7 live support. With regards to system requirements, Castel Detect is available as SaaS, Mac, Windows, Android, iPhone, and iPad software. Castel Detect is speech recognition software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, escalation management, inbound call center, IVR / voice recognition, knowledge base, live chat, manual dialer, outbound call center, predictive dialer, progressive dialer, queue manager, virtual call center, Reporting/Analytics, and real-time chat. AI combined with Machine learning is used to provide users with the required functionality and make the business process a much simpler one. Castel Detect offers training via documentation, webinars, live online, and in person sessions. Top features of AI software include Machine Learning, Speech & Voice Recognition, Virtual Assistant etc. Castel Communications is a United States software company that was founded in 1982, and offers a software title called Castel Detect.
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